With You, Beyond the Purchase
Thank you for choosing Sonny’s. Every piece we create is crafted with care, so you can treasure it for generations. This page has everything you need to look after your jewellery and enjoy your journey with us.
1. A Thank-You Gift
Enjoy 10% off your next purchase online with code THANKYOU10.
Our way of showing appreciation for choosing Sonny’s.
How do I claim my 10% off?
Use code THANKYOU10 at checkout when shopping online at sonnysjewellers.com
Can I use it in-store?
This offer is valid for online purchases only.
Is there a time limit?
The code is valid for 3 months from the date of your purchase.
Are there terms & conditions?
Yes - please see the full terms & conditions for details.
2. Warranty & Receipts
Your receipt is more than just a piece of paper - it’s your proof of purchase and your key to aftercare, warranty, and exchanges. Below you’ll find all the information you need to understand our policies and make the most of your jewellery purchase.
Why is my receipt important?
Your receipt is proof of purchase and must be presented for refunds, exchanges, or warranty claims. Without it, we cannot process your request.
Do I need the payment copy as well?
Yes. For refunds or exchanges, please provide the original receipt along with the payment copy. All refunds will be processed using the same method as the original payment. We cannot refund to a different cardholder or offer cash refunds. Please have your card and all relevant details on hand to ensure your refund is processed smoothly.
What does the warranty cover?
We provide a 12-month manufacturing warranty on all jewellery. This covers defects in workmanship but does not include normal wear and tear, accidental damage, or loss.
How do I make a warranty claim?
Contact Sonny’s directly with your original receipt. We’ll assess the issue and advise on repair or replacement options under the warranty.
Can I insure my jewellery?
Yes — insurance can be purchased separately within 2 weeks of your purchase. Please contact us directly for guidance and options tailored to your jewellery.
What do I need to collect my jewellery?
Jewellery can only be collected with the original receipt or a valid ID matching the name on the receipt. This ensures security and protects your purchase.
3. Terms & Conditions
These terms ensure that your experience with Sonny’s is clear, fair, and transparent. Please read through them carefully - if you have any questions, our team is here to help.
Can I return or exchange my jewellery?
Refunds or exchanges require the original receipt and payment copy. Refunds can be requested within 14 days of the date of purchase and exchanged within 30 days from the date of purchase. Jewellery must be in its original condition. Without proof of purchase, we cannot process a return or exchange.
Can I return or exchange earrings or body jewellery?
For hygiene and safety reasons, we are unable to accept refunds or exchanges on earrings or body jewellery. Thank you for understanding.
Are custom or engraved items refundable?
No - this includes bespoke orders, resizes, any alterations, personalisation, and special orders. Please carefully review all specifications before placing your order.
Some orders can be cancelled, but a 20% cancellation fee of the total order value will apply.
Please note: Certain bespoke and highly personalised items cannot be cancelled due to the nature of their creation.
Yes - all pieces come with a 12-month manufacturing warranty, covering defects in workmanship (not wear and tear).
How do I claim repairs under warranty?
Contact Sonny’s directly with your original receipt. Our team will assess the item and advise on repair or replacement options.
No, warranty does not cover accidental damage, loss, or normal wear. Always follow our aftercare guidelines to maintain your jewellery’s condition.
Contact Sonny’s immediately. We’ll provide guidance on the best solution to restore or repair your piece.
Yes, as long as you provide the original receipt and payment confirmation.
4. Jewellery Care & Guidance
Your jewellery is crafted to last a lifetime. Here you’ll find expert guidance on caring for your treasured pieces. For more in-depth information on each step, visit our blog to learn how to maintain and enjoy your jewellery safely.
How should I care for yellow gold jewellery?
Yellow gold is durable but can scratch over time - this is normal. Store pieces separately in their original pouches or boxes. For gentle cleaning at home, use Connoisseurs cleaning products, following instructions carefully. For more detailed guidance, see our blog.
How should I care for white gold?
White gold is rhodium-plated for extra brilliance, which can wear off over time. Wipe with a soft cloth and avoid harsh chemicals. Periodically, we recommend professional re-plating. Read more in our blog.
How should I care for platinum jewellery?
Platinum is naturally durable, but scratches are normal. Clean with mild soap and water or Connoisseurs products. For polish or deep cleaning, visit one of our stores. More details are in our blog.
How should I care for silver jewellery?
Silver can tarnish over time. Store in dry, airtight pouches and avoid moisture and chemicals. Clean gently using Connoisseurs silver care products. Learn more in our silver jewellery guide.
How can I care for clasps, settings, and fixtures?
Regularly check prongs, clasps, and fastenings for wear or looseness. Avoid pulling or twisting chains. While we strive for security, metal fatigue can occur over time. Contact us for advice or repair - we’re here to ensure your jewellery remains safe and wearable.
How should I care for diamonds?
Diamonds are extremely hard, but they can chip or break under impact. Clean gently at home with Connoisseurs products and mild soap. Avoid harsh chemicals and excessive force. For sparkle restoration or safety checks, contact Sonny’s. For full details, see our diamond care post.
How should I care for coloured gemstones?
Gemstones vary in hardness and sensitivity. Avoid heat, chemicals, and ultrasonic cleaners unless stated safe for your stone. Clean gently at home with Connoisseurs products and mild soap. For questions or professional servicing, contact us - we’ll guide you on the safest approach. Learn more in our gemstone care guide.
What is the best general cleaning routine?
- Wipe jewellery with a soft, lint-free cloth after each wear.
- Clean at home using Connoisseurs cleaning products or mild soap and warm water.
- Rinse thoroughly and dry completely before storing.
- Avoid abrasive cleaners and harsh chemicals.
- Remember: all jewellery will show signs of wear over time - scratches on metal are normal, and even diamonds or gemstones can chip if impacted.
For best results, we recommend regular professional cleaning and inspection. Contact us anytime for expert advice or service.
5. Contact & Support
We’re here to help you with any questions, guidance, or appointments. Our team is dedicated to ensuring your jewellery experience is seamless and enjoyable.
How can I get in touch with Sonny’s?
Can I book an appointment at the store?
Yes - appointments can be booked online or by phone. Whether you want a personalised consultation, aftercare advice, or to view our jewellery, we’ll ensure your visit is tailored to your needs.
What should I do if I have a question about my jewellery?
For questions about care, warranty, resizing, or special orders, contact us directly. We’ll provide expert guidance and solutions tailored to your piece.
Is there a preferred way to reach out for urgent enquiries?
For urgent matters, we recommend calling the store directly during opening hours for the fastest response.